Sorry guys. I’m just incredibly pissed right now. TalkTalk phone/broadband company have given me never but hassle ever since I joined them for my calls and today’s issue was the last straw! Even if it costs a little more, as soon as my broadband company (O2 home broadband) launch landline around March time, I'm switching to them INSTANTLY!
Ok, so here’s the story:
I had received my usual Email to inform me that my latest bill was ready, so I thought I’d pop over to the site to see when they’d be taking the payment. Now, bare in mind that my average bill amount is around £15-£17 MAX. This time however, it turned out to be £23.06! Around £5.00 extra!! Now, obviously, I knew something wasn’t right, so I checked the itemization, and I was right. There WAS some mistake. Fucking TalkTalk had charged me for international calling which was supposed to be free and inclusive!!
Well, I contacted “customer services” regarding this matter (and another regarding marketing calls) and they admitted it was a mistake on their part and I shouldn’t have been charged that extra £5-odd. Fair enough, I thought. At least they understood it was their mistake/responsibility. However, all they were willing to do was credit this amount towards my billing account so it would come off my NEXT bill! They couldn’t give a shit about me not actually being able to AFFORD that amount. They were gonna charge it anyway!
Well, understandably, I was furious by this time and went off on them. I told them straight have dissatisfied I was and how I’d be leaving them as soon as O2 started doing calls. They told me all I could do was call my bank (bare in mind this would also cost me) and request this ONE debit be cancelled and for the debit to be reinstated after that. Well, by this time, I was spent. I had no more argument left in me. I’m a grown man yet still I felt like fucking crying, so I just accepted what they told me, not knowing what else to do.
So apparently, it’s MY responsibility to make sure my bank to let this money get taken out even though it was THEIR mistake in the first place! This hasn’t been the first problem I’ve had with them, and I suspect it wouldn’t be the last either.
I’m gonna make sure I do all with in my power to let anyone and everyone know to stay WELL clear of fucking TalkTalk! If they put as much into their “customer service” as they did Advertising, they might have been a half decent company.
Ah, who am I kidding? They’d still suck!
</rant>
